how it work
Peeps is a trusted community marketplace for people to list, discover,
and book skilled services — online or from a mobile phone or tablet.
Terms of Service
All Service Providers should familiarise themselves with the laws and
regulations which govern the area in which they are
– All persons registered with Peeps
Provider(s) – A User registered to provide a service or event
(A Service Provider is a User and some Users are Service
User Content – All content published by
Users on the Website or Application
Application – Peepsapp (both iOS
and Android versions)
Peeps – Peeps is the trading
name for The-App-Co Limited (All references to Peeps can be defined as
being references to The-App-Co Lmited)
Providers – Paypal, Apple, Google
A Service Provider can
nominate one of the following cancellation policies to operate with
respect to his/her Peep(s). These cancellation policies will only apply
where a User pays for a booking in advance through Peeps.
Strict – A User can cancel however he/she will not receive a
Moderate – A User may cancel and will receive a refund
if cancelled 5 days prior to the booking date. Peeps will deduct from
the refund an administration charge equating to 10% of the cost of the
booking. If the User provides less than 5 days notice, he/she will not
receive a refund and the payment will be distributed to the Service
Provider net of fees.
Loose - A User can cancel at any time
and will receive a refund. Peeps will deduct from the refund an
administration fee equating to 10% of the cost of the booking.
a Service Provider opts to take payment on the day of the booking, Users
will be able to cancel at any time and Peeps will not refund the booking
fee to the Service Provider.
There will be a “cooling off
period” whereby a User may cancel a booking without cost and
receive a full refund if the cancellation is undertaken within an hour
of making the booking.
Where a Service Provider opts to take
advance payment through Peeps, Peeps will charge a fee equating to 5% of
the gross cost of the booking plus a 20 pence administration charge.
This will be charged to the Service Provider and deducted from the
booking payment automatically.
Where a Service Provider chooses to
take payment on the day of the booking, Peeps will charge a fixed fee of
£1.50 to the Service Provider.
TERMS OF SERVICE
- All Users are responsible for ensuring that they comply with the
laws and regulations governing their country and state.
- Peeps is a trading name and provides a platform which enables
Service Providers to connect and take bookings and payment from
customers. Under no circumstance does Peeps or The-App-Co Limited
have any contractual obligation to a Service Provider in the event
that a User does not fulfill their promise or to a User in the event
that a Service Provider fails to fulfil their obligations. A
contractual relationship under contract law exists as a bipartite
agreement strictly between the Service Provider and User and we do
not accept any accountability should one party fail to fulfill their
terms of contract. Peeps acts solely as a facilitator to connect a
Service Provider with a User.
- The Peeps application and website is intended solely for persons who
are 18 years of age or older. Any access to or use of the Site,
Application or Services by anyone under the age of 18 is strictly
prohibited. By accessing or using the Website, Application or
Services you represent and warrant that you are aged 18 or older.
- Peeps grants you consent to download and install a copy of the
Application on each mobile device in your ownership on a limited
non-exclusive and non-transferable licence. You may use the
Application solely for your own use on a limited, non-exclusive,
non-transferable licence basis however you do not reserve the right
to sublicense. You agree to be bound by the usuage rules and
regulations set out by our Third Party Providers. The rules, terms
and conditions of our Third Party Providers can be found on their
respective websites however Peeps can provide a copy of such
documents if requested.
- You will not publish, alter, adapt, modify, distribute, license,
sell or otherwise exploit the Application or Website.
- Peeps contains links to third party websites and it does not accept
any liabilty for any content, products or services on such third
party websites. The User accepts full responsibility for the use of
any third party websites linked to the Application or Website.
- We would welcome any feedback you may have on our service and any
feedback which is provided remains under the ownership of Peeps.
- Any failure of Peeps to act on a breach of any one of the terms set
out within this document does not constitute a waiver of future
enforcement of these terms
- We will not disclose your details, transaction and booking
information and any other sensitive personal data to any third
parties without your prior express consent except where we are under
a legal obligation to do so and in such special circumstance, we
will only disclose details to a recognised governmental body.
- Peeps does reserve the right to gather, distribute and publish
statistical information on general usage of the Application and
- Whilst we monitor User Content, Peeps does not undertake checks to
verify the accuracy of a Service Provider's advertisement, nor do we
accept liability for any inaccuracy, misdescription or
misrepresentation with respect to an advertisement or advertised
service. In the event that a User is not satisfied with the service
a Service Provider has provided or the accuracy of a Service
Provider's advertisement, or believes the advertisement to be
misleading, please report your complaint to the Peeps team and we
will investigate and, if appropriate, remove the listing and/or
terminate the account. Peeps is, however, a listing intermediary and
any legal recourse due to a misdescription, misrepresentation or
breach of contract is strictly a matter between the Service Provider
and the User. We would strongly advise all users to satisfy
themselves that a Service Provider has the appropriate
certification, insurance and qualification where appropriate for the
service being offered.
- We reserve the right to remove any listing in the event that we feel
that the content is misleading, inappropriate, illegal or for any
other stipulated reason.
- All content is owned by The-App-Co Limited and Users are licenced to
create and amend a User profile page and a Peep page(s).
- All service providers are responsible for declaring their earnings
to the respective authority for the purpose of taxation in the
relevant jurisdiction. Peeps will not accept any liability for any
claim as a result of a User's failure to pay sufficient tax.
- All users and service providers agree to use Peeps in a proper and
correct manner and in accordance with the terms set out herein. We
reserve the right to close any account in the event that it is being
used inappropriately or should we suffer complaint. The Users are
expected to respect Copyright and Trademarks and where any
enfringement exists, Peeps reserves the right to remove User content
or terminate a User's account altogether.
- A User agrees to cancel any pending bookings prior to terminating
- A User is permitted to cancel their account at any time and without
notice. In the event that a User terminates their account without
cancelling any outstanding bookings, all bookings will be cancelled
and any funds held on account by Peeps will be distributed (a) in
accordance with the cancellation policy where a Customer has
instigated the cancellation and, (b) to the customer where the
Service Provider has instigated the cancellation. Peeps has no
obligation to delete any content from their records upon the
termination of an account however information relating to the
terminated account will cease to be publicly visible.
- Peeps reserves the right to terminate an account without prior
notice, reason or compensation. In the event that an account is
closed, a User will not be permitted to login, all bookings will be
cancelled and all money held on account by Peeps will be reimbursed
to the party Peeps believes to be the rightful beneficiary. The
decision as to the distribution of such funds is at the sole
discretion of Peeps.
- The service provider agrees to pay a fee to Peeps upon each
successful booking. The fees are set out within this document under
the heading “Fees”.
- Where the service provider has opted to take online payment through
Peeps, both the service provider and the user agree that Peeps shall
hold the full payment until the booking has been completed. Upon
completion of the booking, the payment will be released. In the
event that either party fails to deliver on their obligations as
part of the transaction, Peeps will either distribute the funds to
the Service Provider or reimburse the customer depending upon who is
at fault and the chosen cancellation policy.
- In the event that a Service Provider chooses to take cash payment
upon the day of the booked event, Peeps will not accept any
liability for the exchange of funds between Service Provider and
User. Peeps will take a fixed booking charge from the Service
Provider in accordance with the fee policy.
- Once a booking has been made and accepted between a User and Service
Provider, a contract has been formed between the parties. The user
will pay consideration to the service provider for the booking which
will be held by Peeps on behalf of the Service Provider. The User
will be subject to the terms of the service provider, his/her
cancellation policy and the terms set out by Peeps. In the event
that a service provider changes his/her terms of business, any user
with a booking made prior to the change will be notified of the
change and be given the opportunity to terminate the contract
without any penalty.
- The Service Provider will nominate a cancellation policy for his/her
Peep and both the User and Service Provider will be bound by this
cancellation policy with respect to all future bookings. In making a
booking, the User is agreeing to accept the terms of the chosen
cancellation policy. We would strongly recommend all Users to ensure
that they are happy with the cancellation policy relating to a Peep
prior to making a booking. Details of the cancellation policy can be
found under the heading “Cancellation Policy”.
Amendments & Modifications by Peeps:
- Peeps reserves the right to amend, modify or change the Website
and/or Application or any part without notice.
- Peeps reserves the right to amend the terms set out herein and
notice will be provided to all Users once changes have been made. In
the event that such terms are unacceptable to a User, he/she may
close their Peeps account with immediate effect.
- Peeps reserves the right to amend their fees from time to time and
will provide all Users with adequate warning of any intention to
make such an amendment.
- We would encourage Service Providers to use their User Content for
self promotion but must credit Peeps.
- Peeps reserves the right to publish, display, broadcast or make
reference to User Content as it sees fit in order to promote Peeps.
When using User Content for promotion, Peeps owes a duty of care to
ensure that the User is not adversely impacted, misrepresented or
disadvantaged by such promotion.
- All use of the Peeps Website and Application is solely at the risk
of the User. Peeps does not undertake background checks, registered
sex offender checks or any other due diligence on their Users. Peeps
does not verify the accuracy of any service being offered and does
not verify the addresses of its Users. We would STRONGLY ADVISE all
Users to take due care when making a booking to ensure their
absolute safety, particularly when attending an appointment alone or
letting somebody into their home. Whilst we are concerned by your
safety, Peeps is a virtual environment and cannot be held
accountable or liable for the actions or safety of its Users. We
would advise you to take all necessary precautions including telling
others your whereabouts and carrying a telephone.
- If any User suffers any offensive, violent, sexually inappropriate
behaviour by another User, they are responsible for reporting it to
the relevant authority as soon as practical and subsequently
reporting it to Peeps who can suspend the account of the perpetrator
so as to ensure the protection of others. When reporting such
offences to Peeps the User should endeavour to provide a crime